Using the extension in the Service Provider view

Using the extension in the Service Provider view

 Using the extension in the Service Provider view 

In the Service Provider view, a Plesk administrator can: 
  1. Perform recovery from the administrator interface
  2. Enable the self-service recovery feature for Plesk customers Track progress of all recovery operations 

 Recovering from the administrator interface 

The procedures are the same as described in the "Recovery in the Power User view" (p. 8) section. The differences are as follows: 
  1. Mailbox recovery is not available. 
  2. When you request to download .zip file from the administrator interface in the Service Provider view, the file is placed to the /usr/local/psa/var/modules/Acronis-backup/archives directory. You can clean up this directory once the requested data is no longer needed. 
  3. When you recover a customer database as a new one, it is created under the customer to whom the original database belongs. 

Enabling self-service for customers 

  1. Click Service Plans. 
  2. Select the plan where you want to enable self-service. 
  3. Open the Permissions tab. 
  4. Select the Acronis Backup check box. 
  5. Click Update & Sync. 





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