Upgrading the cloud agent

This section describes how to upgrade to the current version of the backup solution for Microsoft Office 365. This version supports OneDrive and SharePoint Online backup, and provides improved backup and recovery performance. Starting from version 8.0 of the Cyber Protection service, the following functionality is no longer supported by the old solution: editing, deleting, applying, and revoking a protection plan.

The upgrade availability depends on the data center readiness and the settings made by your service provider. If the upgrade is available, the service console shows a notification at the top of the Microsoft Office 365 (v1) tab.

The upgrade process

During the upgrade, your Office 365 organization users are added to the new backup solution. The protection plans are migrated and applied to the appropriate users.

The earlier created backups are copied from one location in the cloud to another. On the Backup storage tab, the copied backups are shown in a separate section named Cloud applications backups, while the original backups remain in the Cloud storage location. When the upgrade process is complete, the original backups are deleted from the Cloud storage location.

The upgrade may take several hours, or even days, depending on the number of users in the organization, the number of backups, and the Office 365 access speed. During the upgrade, recovery from the earlier created backups is possible. However, backups and protection plans created during the upgrade will be lost.

In the unlikely case of an upgrade failure, the backup solution remains fully operational and the upgrade can be restarted from the point of failure.

To start the upgrade process

1. Click Microsoft Office 365 (v1).
   
2. Click Upgrade in the notification at the top of the screen.
   
3. Confirm that you want to start the upgrade process.
   
4. Select the Microsoft data center used by your organization.

   The software redirects you to the Microsoft Office 365 login page.
   

5. Sign in with the Office 365 global administrator credentials.

   Microsoft Office 365 displays a list of permissions that are necessary to back up and recover your organization's data.
   

6. Confirm that you grant the Cyber Protection service these permissions.

   You are redirected to the service console and the upgrade process begins. The upgrade progress is shown on the Microsoft Office 365 > Activities panel.